For queries regarding warranty claims, change of mind refunds or size exchanges please contact us via email: Sales@StreetRiders.com.au

 

Warranty

Street Riders Australia provides a 1 year warranty on all Street Riders Products against manufacturer defects.

Your product warranty commences on the date of receiving product.

If your Street Riders Product is defective due to manufacturing issue, Street Riders will replace or repair it.

You will need to return the defective product back to Street Riders.

Please email us at Sales@StreetRiders.com.au and we will provide return shipping details. Shipping the product back to Street Riders is at the expense of the customer. Once repaired or replaced Street Riders will ship the product back to customer free of charge.

 

Change of mind Refunds

Under Australian Consumer Law, retailers don’t have to give you a refund or exchange if you simply change your mind, but we are understanding that everyone's situation is different and want to be as accommodating as possible.

If you have changed your mind and wish to claim a refund within 14 days of receiving product, Street Riders will provide a partial refund.

If you have changed your mind and wish to claim a refund after 14 days of receiving product, unfortunately Street Riders is unable to provide a refund.

You will need to return the product back to Street Riders and the product must be 'as new' condition with tags.

Please email us at Sales@StreetRiders.com.au and we will provide return shipping details. Shipping the product back to Street Riders is at the expense of the customer. Once received, Street Riders will provide a refund less 30% re-stocking fee.

Your refund will be credited to the original payment method (e.g. if you paid via PayPal, you will be refunded via PayPal), unless otherwise agreed by Street Riders.
Your refund is based on the sale price of the item at time of purchase less 30%.

 

Exchanges 

You can exchange a product for a different size within 14 days of purchase.

After 14 days of purchase, unfortunately Street Riders is unable to provide an exchange.

You will need to return the product back to Street Riders and the product must be 'as new' condition with tags.

Please email us at Sales@StreetRiders.com.au and we will provide return shipping details. Shipping the product back to Street Riders is at the expense of the customer. Once received Street Riders will ship the exchanged size back to customer free of charge (Australian customers only - international customers must pay return shipping fee).